FAQs

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Absolutely!  That's what we’re here for.

If you can’t find exactly what you’re after, simply submit a quote request or get in touch with our team. We’ll source the right product or create a tailored solution to suit your brand, budget and timeline.

Easy, flexible, and built around you..

Once you’ve chosen your product, quantity and decoration options, simply submit a quote request. Our team will review the details and come back to you with a formal quote outlining pricing, lead times and any key information you need.

Clear, straightforward, and no surprises.

It depends on your logo, the product, and the finish you’re after. If you’re unsure, no stress — send us your logo and we’ll review the artwork and recommend the best decoration method to achieve the right look and quality for your brand.

You can upload your artwork directly on the product page when submitting your quote request. Once you’ve selected your decoration option and quantity, simply use the upload button to attach your file.

If you’re placing an order, artwork upload is required during checkout as part of the order confirmation process.

Our team will review your file to ensure it’s suitable for production and will get in touch if anything needs adjusting.

Production typically takes 2–3 weeks from order confirmation and artwork approval. Once your proof is signed off, we move straight into production and keep things on track.

We offer a range of decoration options including Embroidery, Digital / Full Colour Print, Transfer Print, and Screen Print.

You can find more detailed information about each method on our Decoration Methods page to help you choose the best fit for your product and logo.

Each decoration method suits different logo styles, materials and finishes. Once you’ve selected your preferences, our team will review your artwork and recommend the most suitable option to ensure the best result for your brand.

Yes, each decoration method has its own pricing structure. Costs vary depending on the method selected, the size of the decoration, the number of colours, the number of logo positions per item, any setup fees, and of course the quantity ordered.

A decoration position refers to the location

where your logo is placed on the product.
For example, on a backpack this could be the front pocket, shoulder strap, main panel, or side pocket. Each position is treated separately, as different placements may affect pricing and setup.

If you’re unsure which position works best, we’re happy to guide you.

Yes.
Multiple logos and decoration positions can be selected and will be included in your quote.

To ensure the best production results, please review the artwork requirements below:

For Embroidery:

  • Logo supplied in a solid colour format
  • No fine or intricate details
  • Vector file required (PDF or EPS preferred)
  • Brand Guidelines are helpful if available

For full colour transfer:

  • Artwork set up in CMYK colour format
  • Vector file required (PDF or EPS preferred)
  • Brand Guidelines are helpful if available
  • If you’re unsure whether your file is suitable, upload what you have, our team will review it and guide you if anything needs adjusting.

An artwork proof is a visual mock-up showing exactly how your logo will appear on the product, including size, placement and colours.

Yes, approval is required before production begins. This ensures everything is correct and gives you full confidence before we move forward.

The artwork can be updated as long as production has not yet started. If you would like to make any changes, please contact us immediately at sales@miningmerch.com.au

Once production has begun, we will unfortunately be unable to modify the artwork.

Definitely. Our website showcases a curated selection, but it’s only part of what we can access. If you’re looking for something specific or completely custom, we can source it for you.

Head to our Contact Us page or email sales@miningmerch.com.au with your brief, and we’ll come back to you with suitable options and next steps.

Pricing is based on several factors including the product selected, order quantity, decoration method, decoration size, number of logo positions, setup requirements, and freight.

Larger quantities generally reduce the unit cost. Your quote will clearly outline all costs upfront, so you know exactly what’s included before proceeding.

Yes.
Once approved, the price is locked unless changes are made to the order.

Payment is required before production begins.

Once you’ve approved your order confirmation, you can proceed with one of the following options:

  • Credit card payment
  • Company Purchase Order (PO) — you can upload your PO during order confirmation

If you have specific payment requirements, our team is happy to assist.

We accept bank transfer and credit card payments.

Credit Card: You can pay securely by credit card. We accept:

  • MasterCard (2% surcharge)
  • Visa (2% surcharge)
  • AMEX (3% surcharge)

All payment details, including applicable surcharges, will be clearly listed on your invoice.

Purchase Orders are accepted from approved business customers.

At this stage, we do not offer credit accounts. Payment is required prior to production commencing.

Yes.
Samples are available for most products.

Samples are usually unbranded. Branded samples may be available on request and may incur additional costs.

Production begins once your artwork proof has been approved and either payment has been received or an approved Purchase Order has been submitted.

If you’re paying directly through the cart, production will commence once payment is confirmed and artwork approval is complete.

We ship Australia-wide, including mining sites and remote locations.

If you prefer to manage your own courier, we also offer pickup from NSW.