Privacy Policy

1. PERSONAL INFORMATION WE COLLECT

Mining Merch collects personal information reasonably necessary to supply promotional merchandise and branded product solutions to the mining, industrial, and corporate sectors. Types include:

  • Identity Information: Full name, corporate title/position, and company name
  • Contact Information: Email address, phone number, physical business address, and shipping/delivery addresses
  • Transaction Information: Details of product enquiries, quote requests, custom merchandise orders, and payment records
  • Account Credentials: Username and password details created for access to customer accounts
  • User Content: Artwork, brand assets, or logo files uploaded or submitted for decoration or personalization that may contain identifying information
  • Technical Data: IP address, device details, browser types, and usage data gathered via cookies and tracking tools

2. HOW WE COLLECT YOUR PERSONAL INFORMATION

Information is collected primarily directly from users:

  • Direct Submissions: When you complete forms on the Site, submit product enquiries or quote requests, or contact the team via phone or email
  • Account Registration: When you create a customer account and a user login profile is generated
  • Order Placement: When you submit artwork files or transaction data to complete custom promotional merchandise runs
  • Automated Tracking: As you navigate through digital touchpoints, certain technical tracking scripts automatically log browser metadata and session information

3. PURPOSES OF COLLECTION AND USE

Mining Merch collects and uses personal information for these core operational and commercial purposes:

  • Service Delivery: To generate accurate written Quotes, process orders, arrange product freight, and fulfill custom decoration workflows
  • Platform Management: To host, secure, configure, and manage the online store and customer accounts
  • Client Relations: To respond to product enquiries, resolve service questions, and manage ongoing merchandise programs
  • Marketing Communications: To send relevant promotional content, blog articles, and guide updates, provided you have consented to receive them
  • Compliance Frameworks: To monitor system traffic for acceptable use compliance and to meet explicit financial, tax, or legal accountability frameworks

4. COOKIES AND SYSTEM TRACKING

Our Site utilizes functional cookies to capture system behaviors, configure sessions, and optimize usability metrics. Tracking scripts are classified into three distinct bands:

Essential Cookies Required for core digital functionality including managing quote carts, holding checkout data states, and routing secure store validations. These cannot be disabled.
Analytics Cookies Used to monitor visitor trends, identify high-interest categories, track page interactions, and optimize layouts. Includes Google Analytics and Google Tag Manager properties.
Marketing Cookies Leveraged by advertising channels to deploy relevant display network campaigns or retarget users who have previously visited our site.

You can manage and disable analytics or marketing tracking protocols in browser preference windows. Note that limiting cookie profiles may break deep cart behaviors or dynamic account authentications.

5. SHARING AND DISCLOSURE OF INFORMATION

We do not sell your personal data. Information is disclosed to trusted third parties only as necessary to fulfill orders and support business operations:

  • Production & Decoration Partners: Supply chains and specialized production facilities that apply brand elements onto custom products
  • Logistics & Freight Providers: Dedicated distribution partners, commercial couriers, and freight networks executing physical cargo deliveries
  • Technology Suppliers: Specialized software platforms, hosting providers, and digital database engines hosting the online store
  • Legal Authorities: Regulatory or government agencies where mandated by law or necessary to protect intellectual property or commercial rights

6. DATA SECURITY AND INTEGRITY

Mining Merch deploys commercially reasonable digital security architectures to protect personal records from unauthorized access, modification, or exposure:

  • System Layer Safeguards: Incorporating secure socket communication encryption (HTTPS), perimeter firewalls, and credentialed database restrictions
  • Access Governance: Limiting personal data view layers exclusively to personnel who require it to complete specific operational assignments
  • Client Accountability: Where accessing protected customer accounts or store platforms, clients are entirely responsible for protecting their own access credentials and user permissions

Suspected compromised credentials or data assets should be reported to Sales@miningmerch.com.au immediately.

7. COMMUNICATIONS AND OPT-OUT RIGHTS

Mining Merch adheres to the Spam Act 2003 (Cth) regulations. Marketing insights or catalog updates are issued only where express or inferred authorization is provided. All promotional distributions feature a single-click unsubscribe pathway. Contact preferences or electronic communication permissions may be modified or withdrawn at any time by emailing the team directly.

8. EXTERNAL LINKS AND THIRD-PARTY PLATFORMS

Platforms may contain links directing users toward manufacturer catalogs, tracking gateways, or resource sites. Mining Merch does not control, supervise, or endorse the operational tracking scripts or information policies enforced across external platforms. Clicking those assets happens entirely at users' own risk.

9. ACCESS, ACCURACY, AND RECTIFICATION

Users have the right to request access to personal information held and to ask for updates or corrections to inaccurate or incomplete records. To update personal information or request access under the Australian Privacy Principles, submit a written request to the privacy team. Verified requests will be processed within a reasonable period, subject to statutory exemptions.

10. AMENDMENTS TO THIS POLICY

Mining Merch reserves the right to modify or replace this Privacy Policy at any time. Updated policy revisions will be published directly to this URL location, stamping an updated effective date at the top. Continued use of the Site or placing orders after updates take effect implies agreement with the revised policy framework.

11. PRIVACY CONTACT AND COMPLAINTS

For questions, exercising access rights, or formal complaints about data handling:

  • ABN: 82 132 287 319
  • Email: Sales@miningmerch.com.au
  • Address: U21, 70‑72 Captain Cook Dr, Caringbah  NSW  2229
  • Phone:  0433 224438
  • Web Domain: www.miningmerch.com.au